All estimated prices are based on predicted time on site. Prices are estimated with the expectation of easy access to the space as well as the ability to move freely throughout the space unobstructed by objects or occupants, and using our system and tools in the way our team has been trained. We strongly recommend the following to keep the final cost of your cleaning as low as possible:
Kitchen - Store all dishes, food items, etc.
Bathrooms - Declutter toiletries, laundry, bath toys, etc, and store in cabinets
All rooms - Organize “clutter areas” such as laundry, mail, toys, etc. Open curtains and blinds. Throw away loose garbage and recyclables. If we will be cleaning windows or carpets for you, please make sure we have easy access to the areas to be cleaned. For insurance reasons, Alkemi Clean does not move large furniture items.
Floors - Remove items that may damage or clog a standard vacuum cleaner (twist-ties, paperclips, toothpicks, Legos, office/school/craft supplies)
Pets - pursuant to our pet policy, please make sure that your pets will be comfortable and not present an obstruction to the cleaning process
Occupants - We love all of our clients and are more than happy to adjust our cleaning routine to accommodate your presence or that of anyone else in your space. That said, this can affect our ability to move and clean in the most efficient manner possible, and can thus affect the price of your cleaning. For example, kitchens and break rooms can be particularly time consuming and if someone comes in to prepare or eat food while we are cleaning, this will both interrupt our work and probably cause us to repeat some tasks such as cleaning the counters or sink. Similarly, we truly enjoy talking with you, but if conversation becomes an obstacle to efficient cleaning this can also impact our time expenditure and the price of the cleaning appointment.
Hazardous Materials - Alkemi Clean does not handle hazardous materials, including but not limited to pet waste, medical waste, corrosive or otherwise dangerous liquids, or sharp objects such as hypodermic syringes or broken glass. Please clean up anything that may fall into this category prior to our arrival.
We perform onsite estimates because this is the most accurate method of estimating and allows us to meet and discuss any questions or unique situations. This is also why we do not currently offer any online estimate calculator or online booking.
That said, the prices given are the most accurate estimate we are able to offer and are not fixed quotes. Sometimes surprises may occur. We do our best to communicate as soon as possible if it looks like we are going over estimate by 10% or more (i.e. if we estimate your job at $300 but it is actually going to need $330 or more, we will alert you prior to going over estimate). We will also do this to the best of our ability if we discover something that would have an unexpected impact on the price of your regularly scheduled cleaning such as a pet having overturned a trash can, or food and dishes left out in the kitchen.
You only ever pay for work performed, not an arbitrary number assigned based on your square footage or number of bathrooms, though those factors are considered in the estimating process.
All prices are subject to occasional increases to match pace with inflation and expenses. In this way we prevent doing the same amount of work for what is effectively less money each year, and are able to continue to pay our team members a living wage. This cost of living increase will not take place more than once per year.
In the absence of other prior arrangements, all invoices are due upon receipt. We appreciate your prompt payment. You are welcome to pay by bank draft, check, credit, or cash. Payment may be left on the kitchen counter or another place that you communicate to us in advance*, handed to our team upon completion of service, or paid upon receipt of your invoice. Please inform us in advance if you intend to pay in cash and place it in a sealed envelope marked “Alkemi Clean”. To protect all parties, we do not accept loose cash as payment.
*Please keep in mind during your first few appointments, or if you've requested additional services or missed an appointment, price may fluctuate. In these circumstances it's best to wait until you receive your invoice before paying.
Any invoices past due for more than 2 weeks are subject to a late fee of 10%, and will accrue an additional 5% per week until paid. Accounts with open invoices may cease to receive service, and we may require a credit card on file before resuming service. Delinquent accounts may be turned over to a collection agency.